![]() Learn more at or follow the company on Facebook, Messenger, Instagram, or Twitter. Man圜hat was founded in 2015 and is based in San Francisco with venture funding from Bessemer Venture Partners. ![]() Man圜hat is a global chatbot automation platform that combines the power of Messenger, SMS, and email to help almost 2 million businesses across 190 countries engage and support billions of their customers in real-time and at scale. With this Instagram partnership, Man圜hat will also enable Shops-specific conversations on Instagram Messaging.Ĭlick this link to learn more about the API for Instagram from Man圜hat. In October 2020, Man圜hat announced its integration with Facebook Shops, enabling peer-to-business messaging at scale on Messenger. – Dorian Quispe, CMOįacebook Shops, announced in May 2020, enables businesses to create a unified storefront across Facebook and Instagram. Adding Instagram as another key peer-to-business channel will only make it easier for brands to centralize their customer conversations in one place. Man圜hat users, and by extension, their customers use a range of channels to communicate, including Messenger, SMS, email, and forthcoming, WhatsApp. Live agents can assign conversations amongst team members, manually or automatically, boosting higher customer satisfaction and reducing support response times. Using Man圜hat, eCommerce businesses can tag specific chats and contacts with sales-funnel information, leading to a more personalized experience that drives purchases.īrands will also be able to automate welcome messages and replies to common user questions, but more importantly, have an automated method to escalate the conversation to a live agent. Leveraging the API, Man圜hat helps brands manage the sales and support conversations at scale for Instagram Messaging. We’re incredibly excited to work with Instagram and extend the Chat Marketing movement to a platform with a high volume of messaging.” – Dorian Quispe, CMO At Man圜hat, we’re bringing the Chat Marketing movement to brands, helping them create meaningful relationships with their customers in a mobile-first, commerce-first world via messaging experiences. We’ve seen three years of eCommerce market penetration in 3 months, and with it, we have seen some equally drastic changes in consumer behavior. Instagram’s partnership with Man圜hat will help eCommerce and direct-to-consumer businesses manage customer conversations at every stage of the buying cycle, from pre-purchase inquiries to post-purchase support. According to a Yotpo survey, 89% of Instagram users have bought something they first saw on the platform. Today, Instagram is the world’s premier storefront, driving product discovery. Almost 2 million businesses across 190 countries use Man圜hat to create meaningful relationships with their customers and powers 8.5 million active conversations per day on Messenger by Facebook. Instagram chose Man圜hat to be a key partner because of its deep experience in driving Messenger Marketing and support experiences for thousands of businesses worldwide. Man圜hat will leverage the API to automate and escalate Instagram Messaging conversations to live agents. “We resolved this issue for everyone, and we apologize for any inconvenience.San Francisco, Calif., October 19th, 2020 - Man圜hat, the leading Chat Marketing platform, announces its early access to the Messenger API support for Instagram to power Chat Marketing and customer support messaging for growing eCommerce and direct-to-consumer brands. ET: “Earlier today, a technical issue caused people to have trouble accessing some Facebook services,” a Facebook spokesperson told The Wall Street Journal late on Friday afternoon. ![]() Here in New York, my Instagram feed is loading again, and I can send messages in all three apps after not being able to for close to an hour. ET: Still no official word from Facebook beyond the tweet up above, but Instagram, WhatsApp, and Messenger all appear to be coming back online. Multiple teams are working on it, and we'll update you when we can. There are a number of issues currently affecting Facebook products, including gaming streams. ET: The official Facebook Gaming Twitter account was the first to comment on the outage: Image source: DownDetectorįacebook has yet to offer any explanations for the outage, but we’ll update this post when we know more. The reports started rolling in around 8:15 a.m. DownDetector shows an outage at Instagram on March 19th, 2021. A quick scroll through the comments reveals that users from the US, India, South Korea, Germany, Brazil, Hong Kong, and more are having problems. Both platforms are owned and run by Facebook, and though the social media site is still up, Facebook Messenger is also down. ![]() ET, with nearly 100,000 reports being made in the last few minutes for Instagram, and nearly 25,000 for WhatsApp. DownDetector shows a major spike occurring at 1:23 p.m.
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